Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly.

By:

Chang, Richard Y

Contributor(s):

Kelly, P. Keith

Material type: Text

TextSeries: Quality improvement series | A practical guidebookPublication details: London : Kogan Page, 1995.Description: vii, 104 p. : ill. ; 25 cmISBN:

074941653X (pbk.)

Subject(s):

DDC classification:

658.812 CHA

Holdings ( 1 )
Title notes ( 1 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Moylish Library Main Collection	658.812 CHA (Browse shelf(Opens below))	1	Available		39002000230830

Enhanced descriptions from Syndetics:

The link between external customer satisfaction and an organization's internal customer relations is vital for success. This guidebook shows how to bridge that link using a step-by-step model with tools and techniques for measuring, analyzing and improving internal customer satisfaction.