Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly.
Material type: TextSeries: Quality improvement series | A practical guidebookPublication details: London : Kogan Page, 1995.Description: vii, 104 p. : ill. ; 25 cmISBN:- 074941653X (pbk.)
- 658.812 CHA
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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Standard Loan | Moylish Library Main Collection | 658.812 CHA (Browse shelf(Opens below)) | 1 | Available | 39002000230830 |
Enhanced descriptions from Syndetics:
The link between external customer satisfaction and an organization's internal customer relations is vital for success. This guidebook shows how to bridge that link using a step-by-step model with tools and techniques for measuring, analyzing and improving internal customer satisfaction.