Introduction to operations and supply chain management / Cecil C. Bozarth, Robert B. Handfield.

Enhanced descriptions from Syndetics:

For the core course in Operations Management, this text provides an integrated and comprehensive treatment of both operations and supply chain management. Students learn how firms must link with their supply chain partners in order to gain a market advantage.

Table of contents provided by Syndetics

• 1 Introduction to Operations and Supply Chain Management
• Why Study Operations & Supply Chain Management?
• Important Trends
• Operations & Supply Chain Management and You
• Purpose an Organization of this Book
• 2 Operations and Supply Chain Strategies
• Dell Computer Corporation
• Elements of the Business
• Strategy
• Operations and Supply Chain Strategies
• 3 Business Processes
• Procter & Gamble
• Business Processes
• Mapping Business Processes
• Measuring Process Performance
• Reducing Cycle Times
• Benchmarking
• Strategies for Business Process Improvement
• 4 Managing Quality
• Decatur Trust Bank
• Quality Defined
• Total Cost of Quality
• Total Quality Management
• Continuous Improvement Tools
• Statistical Quality Control
• Managing Quality Across the Supply Chain
• 5 Managing Projects
• Bechtel Group
• The Growing Importance of Project Management
• Project Phases
• Project Management Tools
• 6 Developing Products and Services
• Whirlpool
• Operations & Supply Chain Perspectives on Design
• The Development Process
• Organizational Roles in Product and Service
• Development
• Approaches to improving Product and Service Designs
• 7 Process Choice and Layout Decisions in Manufacturing and Services
• Bliven Furniture Company
• Manufacturing Processes
• Product Customization Within the Supply Chain
• Service Processes
• Layout DecisionModels
• 8 Managing Capacity
• Merck and Crixivan
• Capacity
• Three common capacity strategies
• Methods for evaluating capacity alternatives
• Advanced perspectives on capacity
• 9 Forecasting
• Ford's Palladium Debacle
• Forecast Types
• Laws of Forecasting
• Selecting a Forecasting Method
• Qualitative Forecasting Methods
• Time-Series Forecasting Models
• Causal Forecasting Models
• Measures of Forecast Accuracy
• Computer-Based Forecasting Packages
• Collaborative Forecasting, Planning and Replenishment (CFPR)
• 10 Sourcing Decisions & the Purchasing Process
• Dell Computer Corporation
• Why Purchasing is Critical
• The Sourcing Decision
• Sourcing Strategies
• The Purchasing Process
• Multi-Criteria Decision Models in
• Sourcing
• Trends in Purchasing Management
• 11 Logistics
• Kraft Foods
• The Logistics Renaissance
• Why Logistics is Critical
• Logistics Decision Areas
• Logistics Strategy
• Logistics Decision Models
• 12 Sales and Operations Planning (Aggregate Planning)
• Covolo Diving Gear
• Part 1 S&OP in the Planning Cycle
• Major Approaches to S&OP
• Organizing for and Implementing S&OP
• Service Considerations
• Linking S&OP Throughout the Supply Chain
• Applying Optimization Modeling to S&OP
• 13 Managing Inventory Throughout the Supply Chain
• Amazon.com
• The Role of Inventory
• Periodic Review Systems
• Continuous Review Systems
• Single Period Inventory Systems
• Inventory in the Supply
• Chain
• Proactive Management of Independent Demand Inventory
• 14 Managing Production Across the Supply Chain
• Herman Miller
• Master Scheduling
• Material Requirements Planning
• Production Activity Control and Vendor Order Management
• Synchronizing Planning and Control across the Supply Chain
• 15 JIT / Lean Production
• Toyota Motor Company
• The JIT Perspective on Waste
• The JIT Perspective on Inventory
• Kanban Systems
• 16 Managing Information Technologies Across the Supply Chain
• Understanding Information Needs
• Diagnosing and Improving Supply Chain Information Flows
• Supply Chain Information Systems
• Software Vendor Profiles