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Delivering Great Service. [DVD].

By: Material type: FilmFilmPublication details: CLIA : UK, 2010.Description: 1 videodisk (DVD), 35 mins ; 12 cmSubject(s): DDC classification:
  • DVD
Summary: Recent consumer surveys have verified what we've all suspected: great service is becoming an increasingly rare commodity. But as with anything rare, consumers want, even treasure, service excellence. And many now are willing to pay extra for it. In this video/DVD, Dr. Marc Mancini reveals the five emotional needs that any service-related travel business should address. He'll share with you the 10 standards of excellence that the most successful service providers follow; which communication skills can best enhance your service efforts; how the luxury market is built on service excellence; what you must do to turn yourself into a brand; and how technology can help you provide even greater service to your clients.
Holdings
Item type Current library Call number Copy number Status Date due Barcode
3 Day Loan Moylish Library DVD collection DVD 275 (Browse shelf(Opens below)) 1 Available 39002100450619

Recent consumer surveys have verified what we've all suspected: great service is becoming an increasingly rare commodity. But as with anything rare, consumers want, even treasure, service excellence. And many now are willing to pay extra for it. In this video/DVD, Dr. Marc Mancini reveals the five emotional needs that any service-related travel business should address. He'll share with you the 10 standards of excellence that the most successful service providers follow; which communication skills can best enhance your service efforts; how the luxury market is built on service excellence; what you must do to turn yourself into a brand; and how technology can help you provide even greater service to your clients.

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