IT service management : a guide for foundation exam candidates / Ernest Brewster [et al.].

Contributor(s):

Brewster, Ernest

Material type: Text

TextPublication details: Swindon : British Informatics Society Limited, 2010.Description: 200 p. ; 25 cmISBN:

9781906124199
1906124191

Subject(s):

Management information systems

DDC classification:

658.4038011 BRE

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Thurles Library Main Collection	658.4038 BRE (Browse shelf(Opens below))	1	Available		R18487FKRC

Enhanced descriptions from Syndetics:

ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL® Licensed Product.

Author notes provided by Syndetics

Dr Ernest Brewster is a champion of ITIL Service Management. nbsp;Richard Griffiths isnbsp;an ISEB examiner. Aidan Lawes is annbsp;authority on service management and co-authored ISO/IEC 20000.nbsp;John Sansbury is a Senior ITIL Examiner.nbsp;