The tourism and leisure experience : consumer and managerial perspectives / ed. by Michael Morgan, Peter Lugosi and J.R. Brent Ritchie.
Material type:
TextSeries: Aspects of tourism ; 44.Publication details: Bristol : Channel View, 2010.Description: xxii, 237 p. ; 24 cmISBN: - 1845411498 (hbk.)
- 9781845411480 (pbk.)
- 184541148X (pbk.)
- 9781845411497 (hbk.)
- 338.4791 MOR
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Moylish Library Main Collection | 338.4791 MOR (Browse shelf(Opens below)) | 1 | Available | 39002100403790 |
Enhanced descriptions from Syndetics:
People do not buy products, or even services; they purchase the total experience that the product or service provides. Experience management is seen as the way to remain competitive in markets where globalisation and technology have turned products and services into commodities. This book draws together academic and practitioner insights into the consumer experience by combining the perspectives of the tourist consumer with that of experience managers, supported by examples from tourism, leisure, hospitality, sport and event contexts. With contributions from established and emerging international scholars, it is organised into three sections: understanding experiences, researching experiences and managing experiences. It aims to provide students, researchers and managers with a stimulating overview of the current research and managerial issues in the field and as well as a resource to guide their further reading.
Table of contents provided by Syndetics
- Introduction
- 1 Sarah Quinlan Cutler and Barbara Carmichael: The Dimensions of the Tourist Experience
- 2 Scott Cohen: Searching for Escape, Authenticity and Identity: Experiences of 'Lifestyle Travellers'
- 3 Gianna Moscardo: The Shaping of Tourist Experience: The Importance of Stories and Themes
- 4 Kelley McClinchey and Barbara Carmichael: The Role and Meaning of Place in Cultural Festival Visitor Experiences
- 5 Gayle Jennings: Research Processes for Evaluating Quality Experiences: Reflections from the "Experiences" Field(s)
- 6 Ian Gilhespy and David Harris: Researching Visual Culture: Approaches for the Understanding of Tourism and Leisure Experiences
- 7 Richard Wright: "Been There, Done That": Embracing our Post-trip Experiential Recollections Through the Social Construction and Subjective Consumption of Personal Narratives
- 8 Ulrike Gretzel and Daniel R. Fesenmaier: Capturing Sensory Experiences Through Semi-Structured Elicitation Questions
- 9 Claire Haven-Tang and Eleri Jones: Delivering Quality Experiences For Sustainable Tourism Development: Harnessing A Sense Of Place In Monmouthshire
- 10 Darryl Gibbs and Caroline Ritchie: Theatre in Restaurants: Constructing the Experience
- 11 Nicole Ferdinand and Nigel L. Williams: Tourism Memorabilia and the Tourism Experience
- 12 Michael Morgan: The Experience Economy Ten Years on: Where Next for Experience Management?
Author notes provided by Syndetics
Michael Morgan is Senior Lecturer at Bournemouth University and leader of the MA European Tourism Management programme delivered by a consortium of European universities. He has written and contributed to several books on leisure and tourism marketing.Peter Lugosi is Senior Lecturer at Bournemouth University. He has researched and published on a wide range of subjects including research ethics, hospitable spaces, consumer participation, hospitality and urban regeneration, entrepreneurship and organisational culture.
J. R. Brent Ritchie holds the Professorship in Tourism Management at the Haskayne School of Business, University of Calgary, and serves as Chair of the University of Calgary's World Tourism Education Research Centre.