Dealing with difficult people / Roy Lilley.

By:

Lilley, Roy C

Material type: Text

TextSeries: Creating successPublication details: London : Kogan Page, 2013.Edition: 2nd edDescription: xiv, 146 p. ; 22 cmISBN:

9780749466947 (pbk.)

Subject(s):

DDC classification:

158.26 LIL

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Moylish Library Main Collection	158.26 LIL (Browse shelf(Opens below))	1	Available		39002100659581

Enhanced descriptions from Syndetics:

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

Previous ed.: 2010.

Includes bibliographical references.

Author notes provided by Syndetics

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for the Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.