Reaching out : interpersonal effectiveness and self-actualization / David W. Johnson.

Enhanced descriptions from Syndetics:

Now in its Eleventh Edition, Dr. David H. Johnson's best-selling book, Reaching Out: Interpersonal Effectiveness and Self-Actualization, remains the most comprehensive, practical, and applied book available on interpersonal skills. Its language remains engaging and accessible, aiding the content to come alive for its readers and has continued to keep pace with the latest theories, sources of interpersonal communication, and research in the field of psychological knowledge on how to build and maintain relationships. As it has done for decades now, Johnson's preeminent work will guide and prepare all types of students for a myriad of occupations, helping them to develop and refine their own level of interpersonal skills in a unique and engaging manner.

Table of contents provided by Syndetics

• Exercises (p. xiii)
• Chapter 1 The Importance of Interpersonal Skills (p. 1)
• The Power of Interpersonal Skills (p. 2)
• The Relationship Imperative (p. 2)
• Why Improve Your Interpersonal Skills (p. 6)
• Interpersonal Skills and Relationships (p. 13)
• Difficulties in Forming Relationships (p. 19)
• What's in This Book (p. 24)
• The Application of Social Science Research to Interpersonal Skills (p. 26)
• Learning Interpersonal Skills (p. 29)
• Accepting the Invitation (p. 32)
• Comprehension Test A (p. 32)
• Comprehension Test B (p. 33)
• Summary (p. 38)
• Answers (p. 39)
• Chapter 2 Appropriate Self-Disclosure: Getting to Know Each Other (p. 40)
• Introduction (p. 41)
• Being Open with and to Other People (p. 47)
• Self-Disclosure and Self-Awareness (p. 53)
• Self-Awareness Through Feedback from Others (p. 59)
• Self-Disclosure and Self-Acceptance (p. 63)
• Self-Disclosure and Self-Presentation (p. 65)
• Comprehension Test A (p. 90)
• Comprehension Test B (p. 91)
• Summary (p. 93)
• Answers (p. 95)
• Chapter 3 Developing and Maintaining Trust (p. 96)
• Introduction (p. 97)
• Developing and Maintaining Trust (p. 98)
• Building Interpersonal Trust (p. 100)
• Being Trusting and Trustworthy (p. 101)
• Trust and Communication (p. 102)
• Destroying Trust (p. 103)
• Reestablishing Trust After It Has Been Broken (p. 104)
• Trusting Appropriately (p. 104)
• Trusting as a Self-Fulfilling Prophecy (p. 105)
• Personal Proclivity to Trust (p. 106)
• Trust in Friendships (p. 106)
• Comprehension Test (p. 106)
• Chapter Review (p. 123)
• Summary (p. 125)
• Answers (p. 125)
• Chapter 4 Increasing Your Communication Skills (p. 126)
• Introduction (p. 127)
• What Is Communication? (p. 127)
• Effective Communication versus Misunderstandings (p. 131)
• Comprehension Test A (p. 134)
• Sending Messages Effectively (p. 136)
• Comprehension Test B (p. 138)
• Comprehension Test C (p. 151)
• Improving Your Receiving Skills (p. 152)
• Theory on Listening and Responding (p. 155)
• Comprehension Test D (p. 157)
• Theory on Selective Perception in Listening and Responding (p. 159)
• Comprehension Test E (p. 160)
• Comprehension Test F (p. 161)
• Toward Improved Communication Skills (p. 164)
• Communicating Online (p. 164)
• Chapter Review (p. 167)
• Summary (p. 169)
• Answers (p. 170)
• Chapter 5 Expressing Your Feelings Verbally (p. 171)
• The Power of Feeling (p. 172)
• Saying What You Feel (p. 172)
• What's Going on Inside? (p. 174)
• Comprehension Test A (p. 179)
• When Feelings Are Not Expressed (p. 180)
• Comprehension Test B (p. 181)
• Expressing Your Feelings Verbally (p. 182)
• Comprehension Test C (p. 184)
• Checking Your Perception of Another's Feelings (p. 191)
• Chapter Review (p. 193)
• Summary (p. 194)
• Answers (p. 195)
• Chapter 6 Expressing Your Feelings Nonverbally (p. 196)
• Introduction (p. 197)
• Nonverbal Communication (p. 198)
• Characteristics of Nonverbal Communication (p. 198)
• The Importance of Congruence Between Verbal and Nonverbal Messages (p. 201)
• Status and Power in Nonverbal Expressions (p. 202)
• Chapter Review (p. 215)
• Summary (p. 216)
• Answers (p. 216)
• Chapter 7 Helpful Listening and Responding (p. 217)
• Responding to Another Person's Problems (p. 218)
• Intentions Underlying the Responses (p. 226)
• Comprehension Test A (p. 234)
• Helping People Solve Their Problems (p. 235)
• Listening and Responding Alternatives (p. 236)
• Comprehension Test B (p. 238)
• Phrasing an Accurate Understanding Response (p. 238)
• Chapter Review (p. 249)
• Summary (p. 250)
• Answers (p. 251)
• Chapter 8 Resolving Interpersonal Conflict (p. 252)
• Inevitability of Conflicts (p. 253)
• Understanding Conflicts of Interest (p. 253)
• Mastering the Conflict Strategies (p. 258)
• Comprehension Test (p. 263)
• Negotiating to Solve the Problem (p. 264)
• Try, Try Again (p. 271)
• Refusal Skills: This Issue Is Not Negotiable (p. 271)
• Conflicts Online (p. 271)
• Chapter Review (p. 284)
• Summary (p. 286)
• Answers (p. 286)
• Chapter 9 Anger, Stress, and Managing Feelings (p. 287)
• The Nature of Stress (p. 288)
• Managing Stress Through Social Support Systems (p. 290)
• The Nature and Value of Anger (p. 291)
• Comprehension Test (p. 295)
• Rules for Managing Anger Constructively (p. 295)
• Eliminating Unwanted-Feelings from Your Life (p. 309)
• Forgiveness (p. 319)
• How to Deal with an Angry Person (p. 321)
• Anger and Negotiations (p. 324)
• Chapter Review (p. 326)
• Summary (p. 327)
• Answers (p. 327)
• Chapter 10 Barriers to Interpersonal Effectiveness (p. 328)
• Introduction (p. 329)
• Managing Fear and Anxiety (p. 329)
• Managing Shyness (p. 336)
• Mistakes and Self-Talk (p. 342)
• Managing Failure (p. 344)
• Reducing Stereotyping and Prejudice (p. 344)
• Overcoming the Barriers: Being Optimistic (p. 350)
• Review Test (p. 351)
• Summary (p. 352)
• Answers (p. 352)
• Chapter 11 Epilogue (p. 353)
• Importance of Interpersonal Skills (p. 354)
• Interpersonal Effectiveness, Self-Actualization, and Interpersonal Skills (p. 357)
• Looking Forward (p. 362)
• Summary of Interpersonal Skills (p. 364)
• Appendix (p. 369)
• Glossary (p. 373)
• References (p. 380)
• Index (p. 383)