The Routledge handbook of hospitality management / edited by Ioannis S. Pantelidis.

Contributor(s):

Pantelidis, Ioannis S [editor of compilation.]

Material type: Text

TextSeries: Routledge handbooksPublication details: Abingdon, Oxon : Routledge, 2014.Description: xviii, 343 pages ; 26 cmISBN:

9780415671774 (hardback)
0415671779 (hardback)

Other title:

Handbook of hospitality management

Subject(s):

DDC classification:

647.94068 PAN

Summary: Hospitality is an industry characterised by its complex nature and numerous sectors including hotels, hostels, B&Bs, restaurants, pubs, nightclubs and contract catering. However, despite its segmentation, there are key issues that are pertinent to all subsectors. The Routledge Handbook of Hospitality Management adopts a strategic approach and explores and critically evaluates current debates, issues and controversies to enable the reader to learn from the industry\'s past mistakes as well as future opportunities. Especially relevant at a time when many sectors of the industry have to re - evaluate and reinvent themselves in response to the economic downturn the Handbook brings together specialists from both industry and academia and from a range of geographical regions to provide state-of-the-art theoretical reflection and empirical research. Each of the five inter related sections explores and evaluates issues that are of extreme importance to hospitality organisations, many of which have not been adequately explored before: external and internal customers, debates surrounding finance, uncertainty risk and conflict, sustainability, and e-Hospitality and Technology. This book is an invaluable resource for all those with an interest in hospitality, encouraging dialogue across disciplinary boundaries and areas of study. It is essential reading for students, researchers & academics and managers of Hospitality as well as those of Tourism, Events, Marketing, and Business Management--Provided by publisher.

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Moylish Library Main Collection	647.94068 PAN (Browse shelf(Opens below))	1	Available		39002100656124

Enhanced descriptions from Syndetics:

Hospitality is an industry characterised by its complex nature and numerous sectors including hotels, hostels, B&Bs, restaurants, pubs, nightclubs and contract catering. However, despite its segmentation, there are key issues that are pertinent to all subsectors. The Routledge Handbook of Hospitality Management adopts a strategic approach and explores and critically evaluates current debates, issues and controversies to enable the reader to learn from the industry's past mistakes as well as future opportunities.

Especially relevant at a time when many sectors of the industry have to re - evaluate and reinvent themselves in response to the economic downturn the Handbook brings together specialists from both industry and academia and from a range of geographical regions to provide state-of-the-art theoretical reflection and empirical research. Each of the five inter related sections explores and evaluates issues that are of extreme importance to hospitality organisations, many of which have not been adequately explored before: external and internal customers, debates surrounding finance, uncertainty risk and conflict, sustainability, and e-Hospitality and Technology.

This book is an invaluable resource for all those with an interest in hospitality, encouraging dialogue across disciplinary boundaries and areas of study. It is essential reading for students, researchers & academics and managers of Hospitality as well as those of Tourism, Events, Marketing, and Business Management.

Includes bibliographical references and index.

Hospitality is an industry characterised by its complex nature and numerous sectors including hotels, hostels, B&Bs, restaurants, pubs, nightclubs and contract catering. However, despite its segmentation, there are key issues that are pertinent to all subsectors. The Routledge Handbook of Hospitality Management adopts a strategic approach and explores and critically evaluates current debates, issues and controversies to enable the reader to learn from the industry\'s past mistakes as well as future opportunities. Especially relevant at a time when many sectors of the industry have to re - evaluate and reinvent themselves in response to the economic downturn the Handbook brings together specialists from both industry and academia and from a range of geographical regions to provide state-of-the-art theoretical reflection and empirical research. Each of the five inter related sections explores and evaluates issues that are of extreme importance to hospitality organisations, many of which have not been adequately explored before: external and internal customers, debates surrounding finance, uncertainty risk and conflict, sustainability, and e-Hospitality and Technology. This book is an invaluable resource for all those with an interest in hospitality, encouraging dialogue across disciplinary boundaries and areas of study. It is essential reading for students, researchers & academics and managers of Hospitality as well as those of Tourism, Events, Marketing, and Business Management--Provided by publisher.

Table of contents provided by Syndetics

List of figures (p. x)
List of tables (p. xi)
List of contributors (p. xiii)
1 Editorial introduction: an alternative approach to appreciating hospitality management (p. 1)
Part 1 Consumer behaviour and relationship management (p. 9)
2 Consumption experiences and hospitality and tourism marketing (p. 11)
3 Strategic fit and scope of customer relationship management in hospitality organizations (p. 21)
4 Consumer perceptions, satisfaction and notions of quality (p. 30)
5 Consumer behaviour models in hospitality and tourism (p. 40)
Part 2 Human resource management (p. 55)
6 Personality and hospitable behavior (p. 57)
7 Engagement: a new concept in the hospitality industry? The role of management in increasing engagement amongst hospitality workers (p. 67)
8 Competitive advantage throught people (p. 76)
9 Labour turnover in hospitality (p. 85)
10 Managing cats and dogs within hospitality organisations (p. 98)
11 Flexible labour: the modern labour market in hospitality (p. 110)
Part 3 Financial issues (p. 119)
12 Strategic growth in emerging hotel markets: Jumeirah Hotels & Resorts in Dubai (p. 121)
13 Future of perceived price fairness research in hospitality (p. 134)
14 Hotel valuation (p. 155)
15 Corporate finance in the hotel industry: strategies for growth-the Marriott case (p. 168)
Part 4 Uncertainty, risk and conflict (p. 81)
16 The Greek hospitality industru's response to the financial crisis: a case study of two Athenian hotels (p. 183)
17 Building business resilience in hotel global operating systems (p. 192)
18 Organize with chaos in hospitality (p. 204)
19 Towards an anti-corruption compliance framework for international hotel groups (p. 214)
20 'Stars War': conflicts between chefs and restaurant guides (p. 227)
21 Strategic collaboration with distribution partners: changes, conflicts, challenges (p. 237)
Part 5 Sustainable hospitality (p. 245)
22 Hospitality and sustainability: history, dimensions, developments (p. 247)
23 Membership of the New Forest Green Leaf Tourism Scheme: an exploration of the commercial and environmental motivations among tourism hospitality and micro-SMEs (p. 261)
Part 6 E-hospitality and technology (p. 275)
24 Hospitality from Web 1.0 to Web 3.0 (p. 277)
25 E-hospitality and technology (p. 287)
26 Beyond the virtual: hospitality and 'breathing' social networks (p. 302)
27 Information seeking and e-resources in hospitality (p. 317)
Index (p. 330)

Author notes provided by Syndetics

Ioannis S. Pantelidis is Senior Lecturer in Hospitality and Culinary Arts at the University of Brighton. He is the Euro BA Course Leader and Cluster Leader for postgraduate provision at the school of Sport and Service Management. He is co-author of the established text Food and Beverage Management and Hospitality Editor for the Journal of Tourism and Hospitality Research.