Communication skills in health and social care / Bernard Moss.

By:

Moss, Bernard, 1944- [author.]

Material type: Text

TextPublication details: Los Angeles : SAGE, 2017.Edition: Fourth editionDescription: xix, 249 pages ; 25 cmISBN:

9781526401335 (pbk.) :

Uniform titles:

Communication skills for health and social care

Subject(s):

DDC classification:

361.32 MOS

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Moylish Library Main Collection	361.32 MOS (Browse shelf(Opens below))	1	Available		39002100627844
3 Day Loan	Moylish Library Short Loan	361.32 MOS (Browse shelf(Opens below))	1	Available		39002100627836

Enhanced descriptions from Syndetics:

Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting.

Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the 'how to' practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.

This book is essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.

The new edition features:

New entries covering social media, mindfulness, several tricky topics, and much more. Service user snippets to help address and understand the issues about service user perspectives. Skills to ensure you are engaging with the Professional Capabilities Framework.

Previous edition: 2015.

Includes bibliographical references and index.

Table of contents provided by Syndetics

Foreword (p. ix)
Acknowledgements (p. xi)
About the Author (p. xii)
Introduction to the Fourth Edition (p. xiii)
Acceptance (p. 1)
Active Listening (p. 6)
Advising (p. 15)
Advocacy (p. 18)
Anti-discriminatory Practice (p. 22)
Assertiveness (p. 28)
Assessment (p. 32)
Barriers to Good Communication (p. 39)
Breaking Bad News (p. 44)
Chairing Meetings (p. 52)
Challenging (p. 59)
Communication and Social Media (p. 63)
Complaints (p. 67)
Confidentiality (p. 70)
Conflict Management (p. 75)
Counselling (p. 79)
Court Room Skills (p. 83)
Ecomaps (p. 89)
Emotional Intelligence (EI) (p. 94)
Empathy (p. 98)
Empowerment, Resilience and a Strengths Perspective (p. 102)
Endings (p. 110)
Establishing a Professional Relationship (p. 113)
Feedback - Giving and Receiving (p. 121)
Genograms (p. 126)
Getting Unstuck (p. 132)
Group Work (p. 137)
Information & Communication Technology (ICT) and Health Informatics (p. 141)
Interpreters (p. 145)
Interprofessional Collaboration (p. 150)
Interviewing Children (p. 154)
Labyrinths (p. 161)
Learning Difficulties (p. 163)
Loss (p. 167)
Mediation Skills (p. 173)
Mindfulness (p. 178)
Motivational Interviewing (p. 180)
Non-verbal Communication (p. 183)
Overcoming Fears and Anxieties (p. 188)
Professional Capabilities Framework (PCF) (p. 192)
Reflective Practice (p. 195)
Religion (p. 200)
Spirituality (p. 205)
Suicide (p. 209)
Supervision (p. 212)
Talks and Presentations (p. 217)
Telephone Skills (p. 227)
Time Management (p. 232)
Tricky Topics: Sexuality and Death (p. 236)
Whistle Blowing (p. 239)
Wrong Messages (p. 243)
Index (p. 246)

Author notes provided by Syndetics

Bernard Moss is Emeritus Professor of Social Work Education and Spirituality at Staffordshire University and Principal Fellow ad National Teaching Fellow, Higher Education Academy, UK.