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Communicating with customers Patrick Forsyth
Material type:
TextSeries: Orion Business toolkitPublication details: London Orion Business 1999ISBN: - 0752821024
- 658.812 FOR
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Standard Loan | Moylish Library Main Collection | 658.812 FOR (Browse shelf(Opens below)) | 1 | Available | 39002000253683 |
Enhanced descriptions from Syndetics:
Here is essential guidance for those involved in marketing, sales, and customer service, showing how to communicate effectively with clients in an increasingly demanding and competitive world. Expert Patrick Forsyth covers every angle of customer communication, including building relationships, creating rapport, and handling complaints. Throughout, he emphasizes the necessity of good communication and the importance of personal contact in enhancing your clients' image and perception of your organization.