Managing quality : an integrative approach / S. Thomas Foster, Jr.

By:

Foster, S. Thomas

Material type: Text

TextPublication details: Upper Saddle River, N.J. : Prentice Hall, c2001.Description: xix, 476 p. : ill. ; 26 cmISBN:

0138759642

Subject(s):

DDC classification:

658.4 FOS

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Moylish Library Main Collection	658.4 FOS (Browse shelf(Opens below))	1	Available		39002000197575
Standard Loan	Moylish Library Main Collection	658.4 FOS (Browse shelf(Opens below))	2	Available		39002100337584

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Enhanced descriptions from Syndetics:

For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The authors practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations. *Integrative/multidisciplinary approach; Discusses what quality means to people in different functional areas of the firm. *Contingency approach; Beginning in chapter one, the text discusses how to assess the current condition of the firm and identify gaps in quality deployment as a basis for future improvement. *Current Coverage; Discusses cutting edge concepts such as the topics of team facilitation and training. More and more managers must be able to manage teams and train employees. Other contemporary topics include coverage of quality in service and global organizations, Malcolm Baldrige criteria, environmental quality, and ISO 9000. Boxed highlights, cases, chapter

Includes bibliographical references and index.

Table of contents provided by Syndetics

I Understanding Quality Concepts
1 Differing Perspectives on Quality
2 Quality Theory
3 Global Quality and Quality Standards
II Quality Theory
4 Strategic Quality Planning
5 The Voice of the Customer
6 The Voice of the Market
7 Quality in Product and Process Design
8 Designing Quality Services
9 Managing Supplier Quality in the Supply Chain
III Implementing Quality
10 The Tools of Quality
11 Managing Quality Improvement Teams and Projects
12 Statistically Based Quality Improvement for Variables
13 Statistically Based Quality Improvement for Attributes
14 Six Sigma Management and Tools
IV Forever Improving The Quality System
15 Managing Learning for Quality Improvement
16 Implementing and Validating the Quality System