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Service operations management : improving service delivery / Robert Johnston, Graham Clark, Michael Shulver. by
Edition: Fourth Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow : Financial Times Prentice Hall, 2012
Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658 JOH.
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Service operations management : improving service delivery / Robert Johnston and Graham Clark. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008
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Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658 JOH.
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Service operations management / Robert Johnston, Graham Clark. by
Material type: Text Text; Format: print
Publication details: Harlow, England : Financial Times Prentice Hall, 2001
Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658 JOH.
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