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		Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon. by Inghilleri, Leonardo Solomon, Micah Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : AMACOM ; McGraw-Hill [distributor], 2010 Availability: Items available for loan: Thurles Library (1)Location, call number: Main Collection 658.812 ING. Place hold Add to cart (remove)
		Kaizen strategies for customer care : how to create a powerful customer-care program-- and make it work / Patricia Wellington. by Wellington, Patricia Material type: Text; Format: print Publication details: London ; New York : Financial Times, c1995 Availability: Items available for loan: Moylish Library (2)Location, call number: Main Collection 658.812 WEL, ... Place hold Add to cart (remove)

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