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		Loyalty marketing for the Internet Age : how to identify, attract, serve, and retain customers in an e-commerce environment / Kathleen Sindell. by Sindell, Kathleen Material type: Text; Format: print Publication details: Chicago, IL : Dearborn Financial Pub., c2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 SIN. Place hold Add to cart (remove)
		E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan. by Zemke, Ron Connellan, Thomas K, 1942- Material type: Text; Format: print Publication details: New York : AMACOM, American Management Association, 2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 ZEM. Place hold Add to cart (remove)

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