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		E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan. by Zemke, Ron Connellan, Thomas K, 1942- Material type: Text; Format: print Publication details: New York : AMACOM, American Management Association, 2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 ZEM. Place hold Add to cart (remove)
		Best practices in customer service by Zemke, Ron Woods, John A Edition: 1st AMACOM ed. 1999 Material type: Text; Format: print Publication details: Amherst, Mass. New York, N.Y. HRD Press AMACOM 1999 Availability: Items available for loan: Clonmel Library (1)Location, call number: Main Collection 658.812 ZEM. Moylish Library (2)Location, call number: Main Collection 658.812 ZEM, ... Thurles Library (3)Location, call number: Main Collection 658.812 ZEM, ... Place hold Add to cart (remove)

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