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		Customers that count : how to build living relationships with your most valuable customers / Tony Cram. by Cram, Tony Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Financial Times Prentice Hall, 2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 CRA. Place hold Add to cart (remove)
		Kaizen strategies for customer care : how to create a powerful customer-care program-- and make it work / Patricia Wellington. by Wellington, Patricia Material type: Text; Format: print Publication details: London ; New York : Financial Times, c1995 Availability: Items available for loan: Moylish Library (2)Location, call number: Main Collection 658.812 WEL, ... Place hold Add to cart (remove)

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