Evaluating quality in services for disabled and older people / edited by Doria Pilling and Graham Watson.

Contributor(s):

Material type: Text

TextSeries: Disability and rehabilitation series ; 7Publication details: London ; Bristol, Pa. : J. Kingsley ; London : Rehabilitation Resource Centre, City University, 1995.Description: vii, 229 p. : ill. ; 24 cmISBN:

1853022896

Subject(s):

DDC classification:

362.4 PIL

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Standard Loan	Moylish Library Main Collection	362.4 PIL (Browse shelf(Opens below))	1	Available		39002000392911

Enhanced descriptions from Syndetics:

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Evaluation of quality in the social and health services is of increasing importance. This book:

* aims to raise awareness of different types of evaluation methods in use - their strengths, limitations and most appropriate uses

* discusses the problems associated in determining what quality is, and who should set the standards

* presents findings from the PASS and PASSING methods of assessment

* compares PASS with other evaluation methods

* includes service users' perspectives on service quality.

The wide ranging experience of the contributors to this volume will ensure that this book will be at the forefront of the growing field of interest about quality evaluation.

Includes bibliographical references and indexes.

Author notes provided by Syndetics

Doria Pilling is a Research Fellow attached to the Rehabilitation Resource Centre, City University, London. Graham Watson has organized a number of conferences, several under the auspices of the Disability Working Group of the British Computer Society.