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		No cover image available An examination of the relationship between customer satisfaction an customer loyalty in the service sector /Ana Flavia Santos de Souza [thesis] :a literature review by Santos de Souza, Ana Flavia Material type: Text; Format: print ; Literary form: Not fiction Publication details: Limerick: Limerick Institute of Technology, 2018 Dissertation note: Thesis submitted for Bachelor of Business Studies in Business Computing (2018) Availability: Items available for reference: Moylish Library: Library Use Only (1)Location, call number: Theses Collection Thesis BBS Bus. Comp No. 8/2018. Add to cart (remove)
		Brand psychology : consumer perceptions, corporate reputations / Jonathan Gabay. by Gabay, Jonathan Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: Clonmel Library (1)Location, call number: Main Collection 658.827 GAB. Place hold Add to cart (remove)
		No cover image available Building customer loyalty: best practices of customer relationship management for independent retailers. [thesis] / Hilary Moloney. by Moloney, Hilary Material type: Text; Format: print Publication details: Limerick : Limerick Institute of Technology, 2015 Dissertation note: Thesis submitted for M.Bus. Studies / Marketing and Management Strategy (2015). Availability: Items available for reference: Moylish Library: Library Use Only (1)Location, call number: Theses Collection Thesis MBS 15/02. Add to cart (remove)
		No cover image available Attracting and retaining customers in a recession. [thesis] / Sarah Duffy. by Duffy, Sarah Material type: Text; Format: print ; Literary form: Not fiction Publication details: Limerick : Limerick Institute of Technology, 2010 Dissertation note: Thesis submitted for B.Bus in Office Management Systems (2010). Availability: Items available for reference: Moylish Library: Library Use Only (1)Location, call number: Theses Collection Thesis B.Bus. OMS 10/03. Add to cart (remove)
		No cover image available The importance of a customer care strategy in an organization. [thesis] / Nicola Martin. by Martin, Nicola Material type: Text; Format: print ; Literary form: Not fiction Publication details: Limerick : Limerick Institute of Technology, 2010 Dissertation note: Thesis submitted for B.Bus in Office Management Systems (2010). Availability: Items available for reference: Moylish Library: Library Use Only (1)Location, call number: Theses Collection Thesis B.Bus. OMS 10/08. Add to cart (remove)
		No cover image available Examination of customer care. [thesis] / Michelle Murphy. by Murphy, Michelle Material type: Text; Format: print ; Literary form: Not fiction Publication details: Limerick : Limerick Institute of Technology, 2010 Dissertation note: Thesis submitted for B.Bus in Office Management Systems (2010). Availability: Items available for reference: Moylish Library: Library Use Only (1)Location, call number: Theses Collection Thesis B.Bus. OMS 10/09. Add to cart (remove)
		No cover image available Customer service as part of quality management in business today. [thesis] / Marian O'Dwyer. by O'Dwyer, Marian Material type: Text; Format: print ; Literary form: Not fiction Publication details: Limerick : Limerick Institute of Technology, 2010 Dissertation note: Thesis submitted for B.Bus in Office Management Systems (2010). Availability: Items available for reference: Moylish Library: Library Use Only (1)Location, call number: Theses Collection Thesis B.Bus. OMS 10/10. Add to cart (remove)
		Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon. by Inghilleri, Leonardo Solomon, Micah Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : AMACOM ; McGraw-Hill [distributor], 2010 Availability: Items available for loan: Thurles Library (1)Location, call number: Main Collection 658.812 ING. Place hold Add to cart (remove)
		The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor. by Freeland, John G Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : London : McGraw-Hill, c2003 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 FRE. Place hold Add to cart (remove)
		Winning lifetime customers : How to keep customers using customer care by Thornton, Marc Material type: Text; Format: print Publication details: Dublin Blackhall Press 2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 THO. Place hold Add to cart (remove)
		Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. by Griffin, Jill Lowenstein, Michael W, 1942- Series: The Jossey-Bass business & management series Edition: 1st ed. Material type: Text; Format: print Publication details: San Francisco : Jossey-Bass, c2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 GRI. Place hold Add to cart (remove)
		Customers that count : how to build living relationships with your most valuable customers / Tony Cram. by Cram, Tony Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Financial Times Prentice Hall, 2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 CRA. Place hold Add to cart (remove)
		Loyalty marketing for the Internet Age : how to identify, attract, serve, and retain customers in an e-commerce environment / Kathleen Sindell. by Sindell, Kathleen Material type: Text; Format: print Publication details: Chicago, IL : Dearborn Financial Pub., c2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 SIN. Place hold Add to cart (remove)
		E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan. by Zemke, Ron Connellan, Thomas K, 1942- Material type: Text; Format: print Publication details: New York : AMACOM, American Management Association, 2001 Availability: Items available for loan: Moylish Library (1)Location, call number: Main Collection 658.812 ZEM. Place hold Add to cart (remove)
		Kaizen strategies for customer care : how to create a powerful customer-care program-- and make it work / Patricia Wellington. by Wellington, Patricia Material type: Text; Format: print Publication details: London ; New York : Financial Times, c1995 Availability: Items available for loan: Moylish Library (2)Location, call number: Main Collection 658.812 WEL, ... Place hold Add to cart (remove)

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